1. How purchases work
- A purchase activates your plan for 30 days and grants that plan’s credit allowance immediately after the payment gateway confirms it.
- Nothing renews automatically and no mandate is created. Buying again extends access by 30 days from the later of today and your current expiry; unused credits roll over while the plan is active.
- Every AI request shows its credit cost before you confirm it, so credit use is always a deliberate action in your workspace.
2. Cancellation
Because there is no recurring charge, there is nothing to cancel to stop future payments: simply do not buy again. Your access and credits remain available until the paid period ends. If you want a workspace closed earlier, email [email protected]; closing a workspace does not by itself create a refund.
3. When we refund
We refund the full amount of a purchase when:
- you were charged more than once for the same order;
- the gateway confirmed your payment but the plan was not activated within 24 hours and our team could not activate it;
- a verified fault on our side prevented you from using the service for most of the paid period and we could not fix it.
For any other request made within 7 days of purchase, we will consider a refund of the unused portion of the purchase. Credits already consumed or reserved by running jobs are deducted at the plan’s per-credit price.
4. When we do not refund
- Credits that have been used, or requests that completed and delivered output.
- Dissatisfaction with AI output. Outputs are drafts you review before approving, and you can regenerate with a different brief or settings.
- Posts rejected, removed or limited by a social platform, or restrictions placed on your platform accounts.
- Promotional, trial or granted credits, and private pricing adjustments made by the master administrator.
- Requests made more than 7 days after purchase, except for duplicate charges, which we refund whenever they are found.
5. How to request a refund
- Email [email protected] from the workspace owner’s address with the order ID shown in Billing, the date and the reason.
- We verify the payment with Razorpay or Cashfree and check the credit ledger for the order.
- We reply within 5 business days with a decision and, if approved, the refund amount.
6. How refunds are processed
- Refunds go back to the original payment method through the same gateway. Gateways usually complete them within 5 to 7 business days; some banks take up to 10.
- When a refund is recorded, the workspace enters payment review and new AI generation pauses until our team reconciles the credit ledger. Used and reserved credits are preserved and deducted as described above, and the remaining credits from that order are removed.
- Refunded purchases are excluded from your plan period; if the refund covers your only active purchase, paid access ends when the refund is recorded.
7. Failed or pending payments
If money left your account but the order shows as pending, open Billing and use “Check payment”. This asks the gateway for the real status without charging you again. Payments that failed at the gateway are reversed automatically by the gateway or your bank, normally within 5 to 7 business days. If an order stays unresolved for more than 2 business days, contact us with the order ID and we will reconcile it manually.
8. Chargebacks
Please contact us before raising a chargeback with your bank. Chargebacks on payments that were delivered as described may lead to the workspace being paused until the dispute is resolved.
9. Contact
Zopix AI, Registered office address, City, State, India. Email [email protected]. See also our Terms of service and Privacy policy.